Rozwój technologii internetowej w usługach a równowaga sił między dostawcami usług a ich użytkownikami
AbstractThis article concerns the range of Internet technologies in the service process. The author discusses the changes in the form of contact between the client and the company, which occurred as a result of the development of electronic means for the sale of services, customer service "at a distance" and the development of communication tools on the Internet. Analysis of the available secondary research results used to determine the state of "balance of power" between service providers and service users as a result of the development of self-service and restrictions of personal contacts with service providers in the service process.
|Journal series||Logistyka, ISSN 1231-5478, (B 10 pkt)|
|No||2 (CD nr 2)|
|Publication size in sheets||0.4|
|Score|| = 0.0, 02-07-2019, ArticleFromJournal|
= 10.0, 02-07-2019, ArticleFromJournal
* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.