Verification of use the cognitive agents for users’ opinions analysis related to e-banking

Marcin Hernes , Anna Chojnacka-Komorowska , Kamal Matouk

Abstract

Dynamic development of e-banking caused extremely difficult to make a choice, by individual user, which services to use. In cyberspace it is possible to find many opinions about these services, but their reading, objectively evaluating and comparing them with each other is very time consuming and subject to high possibility of error or not find major reviews in terms of decision making by user. It is therefore necessary to automated processing of unstructured knowledge (in particular customer opinions) associated with e-banking. The purpose of this paper is to analyze an unstructured knowledge processing capabilities in the area of e-banking using cognitive agents.
Author Marcin Hernes (EaE / IES / DACIaQM)
Marcin Hernes,,
- Department of Accounting, Control, Informatics and Quantitative Methods
, Anna Chojnacka-Komorowska (EaE / IES / DACIaQM)
Anna Chojnacka-Komorowska,,
- Department of Accounting, Control, Informatics and Quantitative Methods
, Kamal Matouk (EaE / IES / DACIaQM)
Kamal Matouk,,
- Department of Accounting, Control, Informatics and Quantitative Methods
Journal seriesInformation Systems in Management, ISSN 2084-5537, (B 5 pkt)
Issue year2017
Vol6
No2
Pages97-108
Publication size in sheets0.55
Keywords in EnglishE-banking, Cognitive Agents, Unstructured Knowledge Processing
URL http://ism.wzim.sggw.pl/wp-content/uploads/ISIM_6_2_2017.pdf
Languageen angielski
Score (nominal)5
ScoreMinisterial score = 5.0, 02-07-2019, ArticleFromJournal
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