The Use Of Suggestion System For Quality Improvement In Production Enterprises In Different Countries
Szymon Dziuba , Anna Cierniak-Emerych , Manuela Ingaldi , Marta Kadłubek
AbstractIn the era of globalization, economic organizations operate in variable economic realities, where markets for goods and services are very complex. In these circumstances enterprises try to gain competitive advantage, for example by use of so-called contemporary concepts and management tools. These researches should include in particular solutions based on, for example, Kaizen philosophy. Typical tool of the Kaizen philosophy is, in relation to the ideas reported by employees, the Suggestion System. In this context, it should be interesting to look at the premises and ways in which different enterprises use the Suggestion System in terms of a tool that can improve the production quality. In every enterprise employees structure is diverse and the interest of individual groups in the Suggestion System can be different. It seems that especially the age of employees can cause such difference. It can be speculated that people below 40 years old employees will be more engaged in the activities connected to the Suggestion System than their older counterparts. The purpose of the paper was to examine the Suggestion System which was used for the quality improvement in chosen production enterprises in three European countries: Poland, Slovakia and Czech Republic, the results of these studies were compared with each other. Particular attention has been paid to the use of this tool by different age groups of employees. Due to the qualitative nature of the research problem, a case study based method has been used. In the empirical studies, voluntary interviews with management and staff were used.
|Publication size in sheets||0.5|
|Book||Kliestik Tomas (eds.): Globalization And Its Socio-Economic Consequences. 17th International Scientific Conference Proceedings (Part 1), 2017, University of Zilina, ISBN 9788081542121, 510 p.|
|Keywords in English||Suggestion System, Kaizen, quality improvement|
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