Process Maturity Models as Tools for Organisation Improvement and Development

Renata Brajer-Marczak , Alicja Gębczyńska


The development of an organisation is inevitable, especially taking into account the challenges and requirements that contemporary organisations face. Hyper-competition, virtualization, development of new technologies, decreasing life cycles of products and the dynamics of customers’ expectations force organisations to search for tools that will enable them to develop in an orderly, balanced way. This is because the acceleration of the pace of development requires that organisations deal with many problems. Undoubtedly, the business models of process maturity can be regarded as a tool for improvement and development of an organization. Such models, apart from describing particular levels of maturity, allow to focus the development of an organisation on better process results on the one hand and on the other hand on increasing the efficiency of entire organisations. The aim of this article is to contribute to the BPM theory by presenting a wider perspective of business process maturity models as a tool for organisational improvement and development, particularly in relation to the functions performed by the models of process maturity and the impact of the use of these models on the development of an organisation.
Author Renata Brajer-Marczak (BM / DEaOE)
Renata Brajer-Marczak,,
- Department of Economics and Organization of Enterprises
, Alicja Gębczyńska - WSB University in Wrocław
Alicja Gębczyńska,,
Publication size in sheets0.5
Book Soliman Khalid S. (eds.): Education Excellence and Innovation Management: A 2025 Vision to Sustain Economic Development during Global Challenges, 2020, International Business Information Management Association (IBIMA), ISBN 9780999855141
Keywords in EnglishBusiness Process Orientation (BPO), Process Maturity of the Organisation, Business Process Maturity Models (BPMM), Organisation Development, Improvement
Languageen angielski
Brajer_Marczak_Gebczynska_Process_Maturity_Models_As_Tools.pdf 136,1 KB
Score (nominal)70
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UwagaThe paper has been realized in the scope of the project is financed by the Ministry of Science and Higher Education in Poland under the programme "Regional Initiative of Excellence" 2019 - 2022 project number 015/RID/2018/19 total funding amount 10 721 040,00 PLN".
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* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.