Distribution of Products in the Enterprise: Flow Management in Customer Service

Marta Kadłubek , Manuela Ingaldi , Szymon Dziuba

Abstract

The aim of the paper was to present the area of distribution of products with particular focus on the identification and analysis of information flows and flow management in customer service in an enterprise X. The strategy and cooperation between links in the distribution channels in the enterprise X were characterized. The most critical stage in the analysis of the area of distribution of coal in the enterprise X was identification and analysis of information flows and flow management in customer service. Based on the analysis of the source documentation, interview of the employees from the distribution department and author's own observations, the recognition and analysis of information flows and flow management in customer service processes was performed with indication to the proposals for process improvement.
Author Marta Kadłubek
Marta Kadłubek,,
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, Manuela Ingaldi - Czestochowa University of Technology (PCz)
Manuela Ingaldi,,
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, Szymon Dziuba (EaE / IES / DLaC)
Szymon Dziuba,,
- Department of Labor and Capital
Pages189-196
Publication size in sheets0.5
Book Okręglicka Małgorzata, Korombel Anna, Lemańska-Majdzik Anna (eds.): Proceedings of the 2nd International Conference Contemporary Issues in Theory and Practice of Management 2018. CITPM 2018, CITPM, no. 2, 2018, Politechnika Częstochowska, Wydawnictwo Wydziału Zarządzania Politechniki Częstochowskiej, ISBN 9788365951120, 713 p.
Keywords in Englishcustomer service, distribution, logistics, flow management, management
Languageen angielski
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Kadlubek_Ingaldi_Dziuba_Distribution_Of_Products_In_The_Enterprise.pdf 431,98 KB
Score (nominal)20
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