Distribution of Products in the Enterprise: Flow Management in Customer Service
Marta Kadłubek , Manuela Ingaldi , Szymon Dziuba
AbstractThe aim of the paper was to present the area of distribution of products with particular focus on the identification and analysis of information flows and flow management in customer service in an enterprise X. The strategy and cooperation between links in the distribution channels in the enterprise X were characterized. The most critical stage in the analysis of the area of distribution of coal in the enterprise X was identification and analysis of information flows and flow management in customer service. Based on the analysis of the source documentation, interview of the employees from the distribution department and author's own observations, the recognition and analysis of information flows and flow management in customer service processes was performed with indication to the proposals for process improvement.
|Publication size in sheets||0.5|
|Book||Okręglicka Małgorzata, Korombel Anna, Lemańska-Majdzik Anna (eds.): Proceedings of the 2nd International Conference Contemporary Issues in Theory and Practice of Management 2018. CITPM 2018, CITPM, no. 2, 2018, Politechnika Częstochowska, Wydawnictwo Wydziału Zarządzania Politechniki Częstochowskiej, ISBN 9788365951120, 713 p.|
|Keywords in English||customer service, distribution, logistics, flow management, management|
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