Factors Affecting the Effectiveness of Internal Audits of Quality Management System
Piotr Rogala , Wioletta Wereda
AbstractThe paper presents a dissertation concerning the effectiveness of internal audits performed in the area of systems of quality management ISO 9001. On the basis of interview with the management representative of the Municipal Office in Dzierżoniów – organization which is recognized as the leader in the area of quality management in Poland – it determined eight factors which directly influence the effectiveness of internal audits most significantly. The most significant factor influencing the effectiveness of internal audits was considered involving auditors in other (besides the audits) activities concerning quality management. The second most important issue was having a proper number of active auditors. It is worth mentioning that ISO 9001 does not formulate requirements directly concerning neither of the issues.
|Journal series||Hyperion International Journal of Econophysics and New Economy, ISSN , e-ISSN 2069-3508, (B 9 pkt)|
|Publication size in sheets||0.4|
|Keywords in English||internal audit, effectiveness, quality management system, ISO 9001|
|Score|| = 4.0, 02-07-2019, ArticleFromJournal|
= 9.0, 02-07-2019, ArticleFromJournal
|Citation count*||3 (2019-12-01)|
* presented citation count is obtained through Internet information analysis and it is close to the number calculated by the Publish or Perish system.