Company Actions and Value Drivers: Manager Reports from Polish Firms

Ryszard Kłeczek

Abstract

Purpose: The purpose of this article is to identify what are the cause-effect patterns of how company actions influence value drivers in Polish firms. Method: The method used in the study consists of (1) the generation of informant reports (stories) about what actions performed in their firms influenced the value drivers and (2) the identification of the repeating (replicating) patterns of such influence. Results: The study identifies five actions that reduce the unproductive time of participants of business processes and three actions influencing new product introductions or modifications. Managerial implications: Managers should (1) use standardization and automation, delegation of secondary activities, and trainings in teamwork to reduce unproductive time, more quickly fulfill contracts (with current products), and influence four financial value drivers. Moreover, they should (2) gather knowledge about the alternative ways of thinking about particular problems and (3) use personal participation of knowledge possessor’s teams in clients’ problem-solving places. Limitations and future research: The author identifies five limitations of the performed study and formulates relevant suggestions for future research. Originality/value: The study contributes to management theory by (1) clarifying conceptual relations between the actions of firms (causes) and value drive
Author Ryszard Kłeczek (ES / IM / DPM)
Ryszard Kłeczek,,
- Department of Principles of Marketing
Journal seriesJournal of Management and Business Administration. Central Europe, [Management and Business Administration. Central Europe, Master of Business Administration], ISSN 2450-7814, e-ISSN 2450-8829, [2084-3356, 2300-858X], (B 13 pkt)
Issue year2018
Vol26
No1
Pages13-26
Publication size in sheets0.65
Keywords in English financial value drivers, non-financial value drivers, business processes, value creation, qualitative research
DOIDOI:10.7206/jmba.ce.2450-7814.217
Languageen angielski
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Kleczek_Company_Actions_and_Value_Drivers.pdf 283,77 KB
Score (nominal)13
Score sourcejournalList
Publication indicators Scopus Citations = 0
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