The Carslon-Parkin method applied to quantifying qualitative evaluation of the service quality of public sector entities
Wiktor Ejsmont , Janusz Łyko
AbstractThe paper aims at quantifying qualitative evaluation of the quality of public sector entities in a personal dimension. The evaluation tool is frequently a survey. Its output should be numerical so as to allow comparison with outputs from evaluation in other dimensions. Assuming that respondents find it difficult to numerically measure their opinions about the service under review, a three-point scale of qualitative assessment has been proposed, whereas responses are quantified using the Carlson-Parkin method that is known from other areas of economic research
|Publication size in sheets||0.5|
|Book||Soliman Khalid S. (eds.): Innovation Vision 2020: Sustainable Growth, Entrepreneurship, and Economic Development. Proceedings of The 19th International Business Information Management Association Conference [dokument elektroniczny], 2012, International Business Information Management Association (IBIMA), ISBN 978-0-9821489-8-3, 2270 p.|
|Keywords in English||The Carslon-Parkin method, qualitative measures, analysis of inflationary expectations|
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