The Carslon-Parkin method applied to quantifying qualitative evaluation of the service quality of public sector entities

Wiktor Ejsmont , Janusz Łyko

Abstract

The paper aims at quantifying qualitative evaluation of the quality of public sector entities in a personal dimension. The evaluation tool is frequently a survey. Its output should be numerical so as to allow comparison with outputs from evaluation in other dimensions. Assuming that respondents find it difficult to numerically measure their opinions about the service under review, a three-point scale of qualitative assessment has been proposed, whereas responses are quantified using the Carlson-Parkin method that is known from other areas of economic research
Author Wiktor Ejsmont (MISaF / IZM / KMiC)
Wiktor Ejsmont,,
- Katedra Matematyki i Cybernetyki
, Janusz Łyko (MISaF / IZM / KMiC)
Janusz Łyko,,
- Katedra Matematyki i Cybernetyki
Pages335-343
Publication size in sheets0.5
Book Soliman Khalid S. (eds.): Innovation Vision 2020: Sustainable Growth, Entrepreneurship, and Economic Development. Proceedings of The 19th International Business Information Management Association Conference [dokument elektroniczny], 2012, International Business Information Management Association (IBIMA), ISBN 978-0-9821489-8-3, 2270 p.
Keywords in EnglishThe Carslon-Parkin method, qualitative measures, analysis of inflationary expectations
Languageen angielski
Score (nominal)10
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