Identification of the Key Components of the ISO 9000 Ecosytsem

Piotr Rogala

Abstract

Purpose: The aim of the paper is to define the key components of three basic standards on quality management i.e. ISO 9000, ISO 9001 and ISO 9004. Methodology/Approach : The paper was prepared on the basis of a review of the scientific literature and analysis of current and all previous versions of the standards. Findings : The paper identifies the key components of the standards of 9000 series (forming the so called ISO 9000 ecosystem). They are: (1) definitions, (2) graphic representation of relations between terms and definitions, (3) quality management principles, (4) requirements for quality management systems, (5) guidelines on quality management and quality management systems, (6) guidelines for self-assessment (self-assessment tool), (7) guidelines for quality improvement (description of chosen tools and techniques), (8) relations between chosen standards and (9) information on other International Standards on quality management developed by ISO/TC 176 Research limitation/implication: The carried out analysis is only the first step on the way to evaluate the quality of the ISO 9000 family of standards. The study ought to be continued in order to determine answers to 2 most important questions. First of all if every component is necessary (useful) from the point of view of the standard’s user. Secondly if every component is (or was) defined in an optimal way e.g., if it contains all the necessary information or if it is understandable for the readers etc. The received information will be useful for the improvement process of the ISO 9000 ecosystem.
Author Piotr Rogala (EMaT / DQaEM)
Piotr Rogala,,
- Department of Quality and Environmental Management
Pages235-242
Publication size in sheets0.5
Book Dahlgaard-Park Su Mi, Dahlgaard Jens (eds.): 21st QMOD-ICQSS Conference: proceedings, 2018, Lund University Library Press, ISBN 978-91-7623-086-2, 1410 p.
Keywords in EnglishISO 9000, ISO 9001, ISO 9004
Languageen angielski
Score (nominal)5
ScoreMinisterial score = 0.0, 10-10-2018, BookChapterMatConf
Ministerial score (2013-2016) = 0.0, 10-10-2018, BookChapterMatConf
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